How to Resolve TikTok Messaging Issues

Are you struggling to send messages on TikTok? In addition to providing endless entertainment, TikTok offers a built-in chat feature that allows users to communicate within the platform. However, like any social media platform, TikTok is not immune to errors and occasional downtimes. If you’re here, you’re likely experiencing difficulty in sending messages on the app. Today, we’ll walk you through some troubleshooting steps to fix this issue. Let’s get started!

1. Check TikTok Servers

When encountering issues on TikTok, it’s always a good idea to check the status of the servers. Since TikTok is an online platform, its servers play a vital role in keeping the application stable. You can use third-party tools like Downdetector to check the status of TikTok. If the servers are down, you’ll need to wait until they’re back up and running. However, if TikTok’s servers are working fine, you can proceed to the next solution.

2. Restart the App

If you’re unable to send messages on TikTok, it could be due to temporary errors on the platform. To rule this out, try restarting the app on your device. For Android and iOS devices, swipe upwards from the bottom of your screen to access the application switcher. Find TikTok and drag it upwards to remove it from the list. On older iOS devices, you can access the app switcher by pressing the Home button twice. After closing TikTok, relaunch the app from your app drawer.

3. Check Your Network Connection

A slow or unstable network can also hinder message sending on TikTok. Since TikTok is an online service, a reliable internet connection is necessary for a smooth experience on the app. To check if your network is causing the problem, perform a speed test on your browser using If the result indicates an issue with your network, reboot your router or modem by disconnecting it from the power source for 5-10 seconds before plugging it back in. Afterward, run another test to ensure your network is functioning properly. If the problem persists, contact your internet service provider for assistance.

4. Ensure That You Have a Verified Phone Number

To use the messaging feature on TikTok, you need to have a verified phone number. If you’re new to the platform and unable to send messages, check if you’ve already verified your number. Follow these steps to check your phone verification status:

  1. Go to your Profile and tap on the Options button.
  2. Access the Manage Account tab.
  3. Tap on Phone Number and choose your country or region.
  4. Provide your mobile number and enter the code sent by TikTok.

Once your phone number is verified, return to your inbox and try sending another message on TikTok.

5. Try Messaging Other Users

If you’re unable to send a message to a specific user, try sending a message to someone else. It’s possible that the user you’re trying to message only allows friends to send direct messages or has disabled the feature entirely. Additionally, check your privacy settings to see which users can message you. Follow these steps:

  1. Open TikTok and access your Profile.
  2. Tap on Options and go to the Privacy tab.
  3. Scroll down and tap on Direct Messages.
  4. Choose which users can send you direct messages and who can invite you to group chats.

Once done, ask your friends or followers to send you a message to check if the problem is resolved.

6. Update TikTok

TikTok frequently releases updates to ensure compatibility with the latest devices and patch any bugs or glitches. If you’re unable to send messages on TikTok, their team is likely aware of the issue and may release an update soon. To update TikTok on your iOS device, follow these steps:

  1. On your home screen, tap on the App Store to launch it.
  2. Go to your Profile and find TikTok from the list of apps with available updates.
  3. Tap the Update button next to TikTok to install the update.

For Android users, follow these steps:

  1. Open the Google Play Store on your device.
  2. Tap on your Profile and access the Manage Apps & Device tab.
  3. Go to the Updates Available tab and find TikTok.
  4. Hit the Update button to install the latest version of the app.

After updating TikTok, check your inbox to see if you can now send messages.

7. Reinstall TikTok

If the update didn’t resolve the issue, we recommend reinstalling the app on your device. This ensures a clean installation without any corrupted files. Here’s how to delete TikTok:

  1. Locate the TikTok app on your home screen.
  2. Hold down its app icon until the options menu appears.
  3. Hit the Remove App (iOS) or Uninstall (Android) button.

Once done, go to the Play Store or App Store to reinstall TikTok.

8. Report the Problem to TikTok

If your messages still won’t send on TikTok, there might be an account-related issue that requires attention from TikTok’s end. Visit TikTok’s Help Center and contact their team for assistance. Provide your account details and any necessary information to help them understand the situation. You can also browse their guides to see if any other solutions are available.

That concludes our guide for fixing TikTok messaging issues. If you have any questions, please leave a comment below, and we’ll do our best to help you out. If you found this guide helpful, feel free to share it with others. 🙂